Return/Exchange

Easy Returns and Replacement Policy**

Following are the details of the Return(s) Replacement Policy that is applicable for all items sold at shopmonk.com

Easy Return and Replacement Policy Guidelines:

The following general guidelines, with respect to Returns, apply to all items sold on Shopmonk:

  • Shopmonk constantly strives to provide products with the highest standards of quality to its customers. In-case you notice a manufacturing defect in the product delivered, please write to customercare@shopmonk.com within 24 hours of receiving the product.
  • Products no longer required cannot be returned to Shopmonk.
  • Once an exchange request is placed, acceptance of the request shall remain at the sole discretion of Longman Capital Pte Ltd. A courier pickup will be arranged and assigned to the customer along with an airway bill number.
  • Customer is required to take a print out of the airway bill and handover the same along with the package to the courier.
  • Longman Capital Pte Ltd. does not endorse self returns of products and the customer must bear all risk, charge(s) and insurance for shipping. Should he/she wish to exercise this option, Longman Capital Pte Ltd. shall not be held responsible for any loss, damage in transit and the responsibility of such shipments lies solely with the customer.
  • If a pickup destination is non-serviceable, then the customer must bear all risk, charge(s) and insurance for shipping. Longman Capital Pte Ltd. shall not be held responsible for any loss, damage in transit and the responsibility of such shipments lies solely with the customer.

Additional Guidelines for Products purchased on “Sale”:

Items on Sale – (All the products listed under the “Sale” Tab and/or products that mention “On Sale” or any other similar term that signifies product is on sale)

We constantly strive to provide you products with the highest standards of quality. In-case you were to notice a manufacturing defect in the product delivered to you, please write to us at customercare@shopmonk.com within 24 hours of receiving the product.

Return(s) and exchange will always remain at the sole discretion of Longman Capital Pte Ltd. and the company reserves the right to decide the same and as explained in the refund policy.

** Complete terms are detailed under ‘Steps to Be Noted for Easy Exchange of Product(s)’ section.

Cancellation Policy

Owing to the diverse range of products being a part of the shopmonk website, we’ve provided a category-wise breakup below to ensure absolute transparency and clarity regarding our policy:

Longman Capital Pte Ltd (shopmonk) is not liable to pay any interest in-case of any refund(s) for any reasons whatsoever.

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